Customer Service & Tarion's Warranty

This is an online course that involves approximately 30 hours of online learning (including study time) with no classroom time. 

Join Carol Smith in this online learning course to acquire a deep appreciation for the value of exceptional service; learn how to set, improve and sustain customer value in the organization; develop powerful techniques for understanding customer perspectives and creating long-term business relationships; and learn client management skills that form the foundation of unique customer experiences.

Knowledge & Skill Building Areas


  • An Experience Worth Repeating

Setting The Stage For Customer Loyalty

  • Service Leadership
  • Home Buyer Expectations

Managing the Process

  • Customer Meetings I:  Benefits, Planning & Preparation
  • Customer Meetings II:  Agenda Development
  • Customer Meetings III:  Techniques
  • Selection Strategies

Closing with Style

  • Homeowner Orientation I:  Purposes, Planning & Preparation
  • Homeowner Orientations II: Techniques & Follow Through
  • Closing with Style 

New Home Warranty Service

  • Warranty Decisions
  • Warranty Repairs
  • Warranty Fine Points
  • Partners in Service

Communication Skills

  • Communication Protocols
  • Service Diplomacy
  • Writing as a Service

From Problems & Conflict to Solutions & Improvement

  • Gray Areas
  • Challenging Home Buyers 

From Action Plan to Service Excellence

  • The Feedback Portfolio
  • Referral Heaven

Tarion's rules/processes, regulations and policies 

Course availability:  Online learning allows you to work at your own pace from the comfort of your own computer any time of the day or night. 

Timeframes:  You will have access to the course for three months from the date of course registration to complete the online education.  Extensions can be purchased if additional time is required. 

Tuition: The tuition for this course  includes the online education and an electronic copy of the course manual.  

Passing grade:  The passing grade is 70%. 

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Final Exam - Tarion Approved Assessment 

To assess your understanding of the course content, the final exams for Tarion approved courses are administered by Algonquin College at independent testing locations throughout the province.

The exam for Customer Service & Tarion's Warranty is closed book in a multiple choice, multiple answer and true/false format.

When you are close to completing the online course, visit  and select "Tarion" on the top menu bar of the page to book and purchase your final exam at a location near you. 

Algonquin College will release your exam results directly to you through email (the same email you registered with for the assessment).   You will receive your exam results in approximately two weeks after completing the assessment.  

For any enquiries about your assessment (exam) result, please contact Algonquin College:

Tarion Assessment Administrator: +1-613-727-4723 ext. 6218


Exam results will not be reflected in your Training Ontario student records as they will remain with Algonquin College.