Types of Payment Accepted
VISA, MasterCard, and AMEX
Credit card payments will be processed immediately upon registration.
Course Withdrawals, Substitutions, Transfers & Refunds
Withdrawal due to illness • If a student withdraws for medical reasons confirmed in writing by a physician, 100% of the course fee will be refunded less a $50 + tax administrative fee.
Student substitutions & tranfers to another course • For a $50 + tax administrative fee, a student may take the place of another student enrolled in a course or may transfer to a new course before a course has been started provided 24 hours’ notice is received via email to trainingOntario%23ca|info.
Refunds • A full refund less a $50 + tax administrative fee provided the request is received via email to trainingOntario%23ca|info before beginning the online course. The course fee will not be refunded in whole or in part if a student withdraws after beginning the online course. Refunds are issued according to the original method of payment and may take up to 5 business days unless requested sooner via e-mail to trainingOntario%23ca|info.
Completion of online courses • Students have 3 months from the date of course registration to complete each online course. Extensions can be purchased if additional time is required.
Extension requests • If you are unable to complete a course within the original 3 month time period allotted, you may purchase up to three extensions. Each extension is 3 months in length. The fee for each extension is $100 + tax.
Duplicate requests for student records • Electronic student records are available through our learning management system at trainingOntario2.ca. A paper copy of the record is available for a fee of $25 + tax. This includes any duplicate notifications such as course completion letter or employer notification
Declined credit card transaction • $25 + tax
All trainingOntario.ca courses have a minimum passing grade of 70%.