Policies & Procedures

Types of Payment Accepted

VISA, MasterCard, Discover, Union Pay, Visa Debit, Debit MasterCard and AMEX

Credit card payments will be processed immediately upon registration.


Course Withdrawals, Transfers, Substitutions & Refunds

Withdrawal due to illness • If a student withdraws for medical reasons confirmed in writing by a physician, 100% of the course fee will be refunded less a $50 + tax administrative fee.

Student substitutions & transfers to another course • For a $50 + tax administrative fee, a student may take the place of another student enrolled in a course or may transfer to a new course before a course has been started provided 24 hours’ notice is received via email to  info@trainingontario.ca.

Refunds •   A full refund less a $50 + tax administrative fee provided the request is received via email to info@trainingontario.ca before beginning the online course. The course fee will not be refunded in whole or in part if a student withdraws after beginning the online course.  Refunds are issued according to the original method of payment and may take up to 5 business days unless requested sooner via e-mail to info@trainingontario.ca.



Completion of online courses • Students have 3 months from the date of course registration to complete each online course.  Extensions can be purchased if additional time is required.

Extension requests If you are unable to complete a course within the original 3 month time period allotted, you may purchase up to three extensions.  Each extension is 3 months in length.  The fee for each extension is $100 + tax.


Fee Schedule

Duplicate requests for student records • Electronic student records are available through our learning management system at trainingontario2.ca.  A paper copy of the record is available for a fee of $25 + tax.  This includes any duplicate notifications such as course completion letter or employer notification

Declined credit card transaction • $25 + tax


Professional Development Exams 

Professional development exam materials •  All of PHBI's professional development courses are closed book.

Professional development exam rewrite • $50 + tax per rewrite.  Exam rewrites are available within 3 months of completing the online course. The fee must be paid in advance.  A minimum of 5 business days notice prior to the exam date is required to schedule an exam.

If a student does not successfully complete the final exam of a PHBI professional development course, they have a maximum of two (2) additional exam rewrites before the course needs to be retaken.

Rescheduling professional development exams • $50 + tax.  If an exam needs to be rescheduled with less than 5 business days notice, a $50 + tax fee will apply.  No fee will be charged to reschedule an exam providing that at least 5 business days advance notice is given. 

Passing Grade

All courses have a minimum passing grade of 70%.