For businesses and practitioners in the home building industry, ethical issues abound. Managing those issues effectively creates pathways to customer satisfaction and competitive advantage. By exploring industry-specific issues and ethical approaches, this course aims to improve the management of ethical issues in residential construction.
Knowledge & Skill Building Areas
Business Ethics & Its Place in Home Building
- The Role of Business & Business Ethics
- Theory-based Ethics
Ethical Issues in Home Building
- Conflicts of Interest
- Ethics of Marketing
- Ethics of Managing People
The Ethical Path to Customer Satisfaction
- The Connections between Ethics & Customer Satisfaction
- What Customer Satisfaction Scores Say about Your Ethics
- Unethical Conduct That Hurts Customer Satisfaction
- Horror Stories from the Field
- Using Ethics to Improve Customer Satisfaction
Corporate Citizenship & Social Responsibility
- Defining the Stakes and the Stakeholders
- Charitable Giving
- Protecting the Environment
Applying Ethics to Your Homes Building Business
- Establishing Your Company's Ethical Culture
Ideal candidates for taking this course are: Designers, Drafts persons, Inspectors, Technicians, Estimators, Purchasing Agents, Site Supervisors, Construction Managers, Warranty Representatives and Technicians, Trades, Suppliers, Support Staff, Customer Service Representatives and Management.
Delivery Method: This course involves 5 hours of online learning which allows you to work at your own pace from the comfort of your own computer any time of the day or night.
Timeframes: You will be allotted 3 months from the date of course registration to complete the online education. Extensions can be purchased it additional time is required.
Prerequisite: There is no prerequisite for this course.
Tuition: $299 + tax for a limited time.
The tuition includes the online education and an electronic copy of the course manual.
Exam: The online exam for this course is closed book. When you are close to completing the online course, you will need to make arrangement with a proctor testing location to proctor your online exam for you. Please click here to see the list of the current approved ON proctoring locations. PHBI will provide you with further proctoring information upon course completion.The cost of the proctor centre is not included in the course tuition.
Passing grade: The passing grade is 70%